Terms of sale

Terms of Sale Duchesse Or Ange


The sale of products by Duchesse Or Ange from the website www.duchesseorange.com are subject to these terms and conditions (“Agreement”) regardless of other or additional terms or conditions that conflict with or contradict this Agreement in any purchase order, document or other communication.

The validation of the order implies full knowledge and agreement with the Terms of Sale.

The customer declares:

-          Having the capacity to fulfil the contract

-          Not to proceed in buying products for resale


1)      Particular terms of sale

The customer agrees having full knowledge when fulfilling the order of the terms of sale as displayed on the screen (description, price, components, colours etc…) and declares accepting them fully.

The terms of sale are subject to change at any time without notice. Conditions will be those in force on the date of the order by the purchaser.


2)      Products

Duchesse Or Ange offers a selection of clothing for babies and young children produced in small or unique quantities. Therefore the products are not available in all sizes.


3)      Order

The buyer who wishes to buy a product via the website has to follow the online order process that involves an identification phase, verification phase and validation of selected products, a payment phase under the terms and of order confirmation and settlement phase.

Confirmation of order implies acceptance of these conditions of sale, the recognition of having perfect knowledge and waiver to enforce its own conditions of purchase or other conditions. All data recorded and confirmed valid proof of the transaction. The seller will send email confirmation of the registered that shall constitute acceptance of that order.

In the last click of acceptance, the order is meant as irrevocable.


4)      Order confirmation

Duchesse Or Ange confirms the acceptance of the customer’s order by the following means: e-mail. The sale will be concluded after the confirmation of the order by the company Duchesse Or Ange.

Duchesse Or Ange reserves the right not to confirm an order for any reason whatsoever, relating in particular to the availability of products, an issue with the order received, an abnormal order or a problem concerning the delivery to be made. Duchesse Or Ange will inform the customer in each of these instances.

Any new order can only be made after regular payment by the customer of amounts due under its previous orders. The same applies to transfer of ownership of the goods that will be complete upon receipt of amounts due by the customer to the company Duchesse Or Ange.


5)      Delivery conditions

The products are delivered to the address indicated by the customer on the order form and only on geographic areas we serve.

Reimbursement of any declared product, a posteriori damaged during shopping cannot be supported.

As in any shipment, a delay may occur or the product may be lost. In such a case, we will contact the carrier to start an investigation. Every effort will be made, as long as necessary to find the package.

We disclaim any responsibility in lengthening delivery times of carrier, especially in case of loss of products, bad weather or strikes. The Seller also waives any responsibility for any breach of contract due to force majeure (fire, flood).

Delivery times given are for guidance only.


6)      Provision of orders and delivery conditions

The delivery place of the good is chosen by the customer when ordering. Duchesse Or Ange use the service La Poste Collissimo to complete delivery of products in France at the address indicated by the customer. Delivery of any other address will be made by the service provider La Poste under the options “Small Package”.


7)      Delivery

The dispatch of goods is made within 48 hours. The delay may vary under exceptional circumstances. In this case the Seller would inform the customer and indicate the date of dispatch. Delivery is at the recipient’s risk.


8)      Shipping costs

Deliveries are made by La Poste.

Delivery charges are:

- For France: 5.50 € for booties and shoes and € 6.10 for all other items.

- For Europe: € 4.30 for booties and shoes and € 6.50 for all other items.

- For the rest of the world: € 5.90 for booties and shoes and € 7.70 for all other items.


9)      Rates

All prices are in Euros and include all taxes excluding shipping costs that are applied and detailed during the order process. The seller reserves the right to modify its prices at any time but is committed to applying the current price set when the buyer confirms the order.

Any discounts, promotions or coupons will be determined by specific applications decided by Duchesse Or Ange at the time of publishing.

Payment can be made by Paypal, or by credit card via PayPal. The customer confirms that he has all the necessary authorisations that may be necessary to use the payment method he chose during the validation of the order.


10)   Payment terms

The product(s) ordered will be delivered in consideration of your payment by Paypal or credit card.


11)   The security of the private sphere

Duchesse Or Ange is under the obligation to protect your privacy. All personal data collected during your connection to our online shop will only be used for the capturing stage of your order. We will not sell, rent, nor will not disclose to any person (including to third parties) your personal data.

Under Law No. 78-17 of 6 January 1978 relating to computers, files and liberties, you have a right of rectification, consultation, modification and deletion of data you have provided.


12)   Required information

When ordering through the site www.duchesseorange.com, you consent to the use by the company Duchesse Or Ange of your personal data, either communicated by you or collected via the Site. These data (name, e-mail address, mailing address, ...) are required to process your orders.

13)   Warranty

The customer benefits from the legal guarantee against hidden defects of the products sold. All our products are designed and manufactured with the greatest care possible.

The products offered for sale are described with the greatest possible accuracy. However, if any errors or omissions were to occur in this presentation, the responsibility of Duchesse Or Ange could not be engaged. The photographs and texts illustrating the products are only indicative and have no contractual value.

This warranty does not cover:

- If a fault or damage were caused by misuse, lack of maintenance or care.

- The inherent imperfections handicrafts.


14)   Responsibility

The seller, in the process of online selling is only bound by an obligation of means. Responsibility could not be engaged for damages resulting from the use of the Internet such as data loss, hacking, viruses, interruption of service or other unintended issues, as well as any incident of force majeure.

The photographs accompanying the products cannot ensure a perfect similarity especially in respect to colours. The responsibility of Duchesse Or Ange will in no case be engaged. In case of doubt or for any clarification, it is advisable to contact the seller.


15)   Right to return goods and withdrawal period

The right of withdrawal applies only to physical persons.

According to Article L. 121-20 of the Consumer Code, the customer has a cooling off period of seven days commencing the day of the delivery of the goods.  at their own expense The return of the product back to Duchess Or Ange for exchange or refund is at the customer’s own expense . The return is to be made at the seller's address and accompanied by a copy of the invoice. All returns will be reported in advance by the customer to the seller.


Only products returned in their entirety and  in perfect condition for resale in their original packaging will be accepted. Any product that has been damaged will not be refunded, returned or exchanged.


Upon exercise of the right of retraction, the Company Duchesse Or Ange is obliged to reimburse the sums made by the customer, free of charge. Reimbursement will be made within a maximum of 30 days.


16)   Intellectual property

By logging onto the website created by Duchesse Or Ange, who holds all intellectual property rights relating thereto, the customer shall not copy or download any part of its contents, without the prior and express authorization of Duchesse Or Ange.


17)   Applicable law

These terms of sale are subject to French law.

In case of dispute or claim, the consumer should first contact the seller for an amicable solution. Where appropriate, the French courts will have exclusive jurisdiction.